Returns Policy

Returning your item to us……

If you are dissatisfied with your purchase you can return your items to us within 14 days of purchase for a full refund providing the equipment hasn’t been used and is returned in its original packaging. 
Please note we cannot refund the cost of carriage.
If, however, your equipment is faulty and has not been misused we will arrange collection from your premises, we will then inspect the item on return and offer you a free replacement.
Please obtain a returns number from us before returning goods.

If you have any suggestions on any aspect of our products or services please don't hesitate to forward them to us. It is only by receiving feedback that we can improve our service.
You can contact us at any time through our ‘Contact Us’ page or by email

Our customer service team are available to take your order or answer any questions you may have during office hours 9am – 5pm Monday to Friday.

Or you can send your orders and comments via snail mail to:

Oil and Fuel Group

Saracens House
25 St. Margaret's Green